The Jakarta Metropolitan Police (Polda Metro Jaya) have officially launched an investigation into an alleged fraud case involving the Umrah travel agency, Hanania Group. The formal report was filed on Thursday, May 28, 2026.
“Polda Metro Jaya has received a report concerning suspected fraudulent activities related to Umrah travel packages involving Hanania Travel,” stated the Head of Public Relations for Polda Metro Jaya, Senior Commissioner Budi Hermanto, as quoted from the National Police official website on Friday, May 29, 2026.
The report was submitted by an individual identified by the initials NN, who alleges they were defrauded by the agency owner, identified as ASF. According to the report, the victim had paid the full costs for an Umrah pilgrimage but was never granted a departure date, failing to travel as scheduled.
“The reported party is facing allegations under Articles 492, 486, and 607 of the Criminal Code (KUHP),” Budi explained. These statutes address serious criminal offenses, including theft, embezzlement, and money laundering. Authorities noted that prior to the police report, the victims and the travel agency owner attempted mediation; however, no mutually agreeable resolution was reached.
In the wake of the public outcry, the owner of Hanania Group, Ahmad Shah Farhan, released a video apology on the company’s Instagram account, @hananiagroup.id, on April 13, 2026. “As the owner of Hanania Group, I would like to offer my deepest apologies to all affected Syawal pilgrims,” Ahmad stated in the video. He further emphasized his readiness to take responsibility for the situation and claimed that his office remains open for pilgrims seeking clarification.
The social media post has drawn significant attention, garnering over nine thousand likes and more than a thousand comments. Among the online discussion, user @mridwansa*** alleged that at least 1,500 pilgrims across 30 departure groups have been impacted, with total refund obligations estimated to exceed IDR 30 billion.
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Summary
The Jakarta Metropolitan Police have launched an investigation into the Hanania Group, an Umrah travel agency, following allegations of fraud filed by a victim identified as NN. The report claims that the agency’s owner, ASF, failed to facilitate scheduled Umrah pilgrimages despite receiving full payments from clients. Authorities are investigating the case under criminal statutes related to embezzlement, theft, and money laundering after mediation efforts between the parties proved unsuccessful.
In response to the mounting public pressure, owner Ahmad Shah Farhan issued a video apology on social media, expressing his intent to take responsibility for the situation. However, reports circulating online suggest that the scale of the issue may involve over 1,500 affected pilgrims, with total refund obligations potentially exceeding IDR 30 billion. Law enforcement continues to process the case as more details regarding the impact on pilgrims emerge.